High failure rates are usually due to condition of your master disc. We highly recommend that you remake the master disc. Remaking the master disc will reduce the failure rate considerably. Other recommendations includes: • The higher quality blank CD-R or DVD-R media you use will generally provide better results. • If the duplication fails, try another master CD/DVD and or new blank CD-R and DVD-R. • A scratched Master CD or DVD, or a Mater CD/DVD with obvious physical damage may not duplicate. • Keep the duplicator in a clean environment. • The fan on the rear of the duplicator should be kept clean and allowed reasonable room for air flow. – The controller card and/or burners’ firmware is not compatible with the firmware on the cd/dvd media

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